Department of Computer Science
Published in International Journal of Computer Science and Information Security 14 (12), 589
Klikdokter.com is one of websites that provides information service about health. Besides, it also provides live chat service i.e., question and answer about health which is directly claimed and answered by the specialist doctors. According to the survey conducted by IndoPacific Edelman and Research Unit and Community Service of Public Health Faculty of Indonesia University, the amount of 79% doctors believes in the most accurate health information source on the internet. Moreover, a study entitle Patients Use of the Internet for Medical Information shows that 53,5% out of 512 patients use internet as a media to find out information about health. The trust of doctors and internet users towards health information is indeed influenced by several factors. Therefore, the aim of this research is to analyze the factors that influence the trust of users towards the health information uploaded on klikdokter,com using ten construct variables. The data is collected from klikdokter.com users with 250 respondents. The data is analyzed using structural equation modeling analysis (SEM). The result shows that factors that influence Trust are perceived information quality, source expertise and argument quality.